Thank you for your interest in our educational games and books! We understand that sometimes purchases don’t work out as planned. This policy outlines the conditions for returns and refunds for items purchased on our website.

Conditions for Return:

• You can return any unused and unopened educational games or books within 14 days of receiving your order.
• For damaged or faulty items, please contact us within 14 days of receiving your order.
• All returned items must be in their original packaging with any tags or labels still attached.

Return Process:

1. Contact Us: Before returning any item, please contact our customer service team by email at [your email address] or by phone at [your phone number] to obtain a Return Merchandise Authorization (RMA) number.
2. Pack Your Return Securely: Pack the items you are returning securely in their original packaging.
3. Return Shipping: You will be responsible for the cost of returning the items to us. We recommend using a tracked shipping service for your own peace of mind.

Refunds:

Once we receive your returned item(s) and confirm they meet the return conditions, we will issue a full refund for the purchase price, excluding any original shipping costs.
Refunds will be processed within 14 days of receiving your returned item(s) using the same payment method you used for the original purchase.

Please note:

We reserve the right to refuse returns that do not meet the above conditions.
We cannot be held responsible for lost or damaged items during return shipping.

Contact Us:

Please do not send your purchase back to the manufacturer.

If you have any questions about our return policy, please don’t hesitate to contact us: admin@winstonbooks.com or 07909799901